Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Please however note the exception below for any custom-made items.

To start a return, you can contact us at sales@reef-print.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. We will supply you with a postage label if your item is damaged or has a fault. If you have changed your mind or have ordered the item by mistake, you will need to bear all return postage costs.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@reef-print.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

• For custom-made items that were made using the dimensions provided by the customer, for example, any Polycarbonate Mesh Lids that have any custom cuts/holes, as requested by the customer, will not be eligible for a return/refund, unless the item is faulty.
  
  
• Unfortunately, we cannot accept returns on sale items, gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.